Frequently Asked Questions

📦 Shipping & Delivery

How long will it take for my order to arrive from Haya Element?

• Each order is prepared with care and dispatched within 1–2 business days. Within Australia, delivery typically takes 3–7 business days. International orders may take 7–14 business days depending on your location.

Does Haya Element offer express shipping?

• Yes, we offer express shipping for those who wish to receive their pieces sooner. You may select this option at checkout.

🔄 Returns & Exchanges

Can I return or exchange an item from Haya Element?

• Of course. Full-priced garments may be returned or exchanged within 14 days of purchase, provided they are unworn, in their original condition, and all tags remain attached.
  (Please note: Hijabs, caps, pins, hijab rings, scrunchies & accessories are final sale and cannot be returned.)

How do I arrange a return through Haya Element?

• Simply reach out to us via our [Contact Us] page with your order number, and our team will guide you through the process.

💳 Payment

Which payment methods does Haya Element accept?

• We accept all major credit and debit cards, PayPal, and secure checkout options.

Does Haya Element offer flexible payment options?

• Yes, Afterpay is available, allowing you to enjoy your purchase now and pay later in convenient instalments.

🎓 Student Discount

Does Haya Element offer a student discount?

• Yes. We believe style should remain accessible; students can enjoy an exclusive discount once their student status has been verified.

👗 Products & Sizing

How do I find my perfect size on Haya Element?

• Each product page includes a detailed size guide. If you are in-between sizes, we recommend selecting the larger size for comfort and ease of wear.

Will sold-out items be restocked on Haya Element?

• Some collections are limited edition, while our core pieces may be restocked. You can register for restock notifications directly on the product page.

🌍 International Orders

Does Haya Element ship worldwide?

• Yes, we proudly ship internationally. Shipping fees and delivery times will vary by destination.

💌 Still Have Questions for Haya Element?

• We’re always here to help. If your question hasn’t been answered above, please don’t hesitate to connect with us through our [Contact Us] page. Our team would be delighted to assist you and ensure your Hayā Element experience is as seamless and graceful as possible.